Frequently Asked Questions

Orders

How do I place an order?
Add the products you want to your cart, click Checkout, and follow the steps. You'll receive an order confirmation email as soon as your order is placed.

Can I change or cancel my order?
Contact us as soon as possible through our Contact page. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely and your card details are never stored on our site.

Shipping

Where do you ship?
We currently focus on orders within the United States. Available destinations are shown at checkout.

How long will my order take?
Processing and delivery times are shown at checkout and detailed in our Shipping Policy.

How do I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also check your status on our Track Your Order page.

Returns

What if my order isn't right?
Contact us and we'll help. All return conditions are detailed in our Refund Policy.

My item arrived damaged. What should I do?
We're sorry about that. Contact us with your order number and a photo of the damage, and we'll make it right.

Products

How do I charge my tool?
Most rechargeable TORQ STAR tools charge via USB-C with the included cable and any standard USB wall adapter. Check the product description for details.

Are TORQ STAR tools beginner-friendly?
Yes. Every tool is designed to be simple to use right out of the box.

Do you sell replacement parts?
Yes. Replacement filters, blades, brush heads, and glue sticks are available in our Accessories & Refills collection.

Still have questions?

Contact us and our team will get back to you.